If you are new to Strive, the system can sometimes be glitchy during the initial enrollment process.. Apologies if you see an annoyingly generic and unhelpful error message: "Something went wrong"...
These steps should eliminate most problems:
1. Parent creates an account in parent's name. (Do NOT add a child's birthday to the parent's name)
2. Parent adds their child/children as dependent(s) to their account
3. Parent signs the Strive e-waiver for their dependent(s)